Lab Services Manager

Job Description JLL is seeking a Lab Services Manager to join our team. This role manages the Laboratory Services teams performing solution preparation, bioreactor support, lab support, procurement & inventory management and shipping & receiving activities in support of client Manufacturing Science & Technology, Process Development, Process Analytics, Analytical Science Technology, and Quality Control groups. Essential Functions Establishes and maintains close liaison with vendors, JLL staff and client to facilitate quality, cost-effective procurement and delivery of research materials. Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs. Escalate risks throughout the organization appropriately. Provide regular dashboard or presentation reporting on performance.  Effectively lead staff by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement. Mentor, develop and train peer and direct report team members. Assists Site Lead with preparing the annual budget. Monitors the plan throughout the year and responsible for report updates. Oversee and assure successful day-to-day service delivery to achieve and sustain service levels, reporting and documentation requirements. Present solutions-oriented options in response to challenges in support of client mission to deliver medicine to patients. Create and manage business continuity plan to ensure redundancies exist within the Lab Services group in order to support client needs. People management activities for direct reports. Required Knowledge, Skills, and Abilities Sound communication skills to deliver services to agreed service levels at pre-determined costs and schedules, while maintaining positive vendor relations.   Skilled at managing the relationship between JLL and the client organization, and facilitating the interaction with service providers and the customer. Able to contribute effectively to the reporting of performance metrics and initiatives, ensuring alignment with KPIs to deliver the right services at the right costs and quality. Evaluate operations and implement procedures in order to improve efficiency, reduce expenses, and generate cost savings/avoidances. Ability to communicate and build relationships at all levels within the business and the vendor organization. Proven strong customer service skills.  Demonstrates understanding and continuous assessment of customer needs.  Proactively implements service modifications in response to customer and business needs.  Expertly balance customer requirements against business constraints Aligns direct reports and vendor services to common goals.  Increases productivity of teams by helping to resolve conflict.  Participates in teams as leader and team member as required. Gives direction to team and vendors and promotes ideas and innovations for service efficiencies and improvements, driving continuous improvement.  Demonstrates strategic agility, i.e., sees ahead clearly, anticipates future consequences and trends accurately, broad knowledge and perspective.  Demonstrates interpersonal savvy, i.e., relates well to all kinds of people; build appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.  Gains trust and guards confidentiality. Clearly communicates with colleagues and customers, understands their goals and work priorities, and provides timely feedback to customers.  Capable of adjusting to changing business needs without losing focus on long-term goals. Education and Experience Qualifications B.S. in Management, Science, Engineering, or Equivalent  10+ years research laboratory operations experience in the bio-pharmaceutical industry, including supervisory experience in the scientific services field. Experience as scientific associate or analyst preferred. Proficient in Word, Excel and other Microsoft Office Suite programs Familiarity with CMMS (Maximo or similar), SAP, ELNs, automated DCS/ BAS (Delta V or similar) Strong organizational and management skills Ability to multi-task and work both in a team and independently Ability to function effectively in a dynamic work environment Excellent interpersonal and supervisory skills; strong emphasis on customer service Excellent business writing and verbal communications Strong analytical ability Detail oriented
Salary Range: NA
Minimum Qualification
11 - 15 years

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